Overview

CallRexState is a svcutil-generated Service Reference onto the AgentStateService† duplex contract and the accompanying IClientAccessPolicy contract of the third-party CallRex call-recording platform, sourced via WS-MetadataExchange from http://callrexprod:8003/mex. It is compiled into SAIF.Services.Web.Proxies and packaged in the SAIF.SAIFCode.Core NuGet package.

No repository source constructs AgentStateServiceClient or ClientAccessPolicyClient, implements the IAgentStateServiceCallback callback contract, or invokes any of the 6 declared operations. This is a "present but unused" proxy: it is generated, configured, and shipped, but not exercised anywhere in this repository.

What the service does

AgentStateService is inferred* to be the real-time agent-state feed of the CallRex call-recording platform: it lets a client register for a push feed of RealtimeUserState records (agent status/activity), filtered by location or department, and receive them via the ReceiveState callback. IClientAccessPolicy serves the conventional Silverlight cross-domain policy document. The Silverlight contract namespace and the polling-duplex binding indicate the service was originally built to support a Silverlight client.

Who consumes it

No one, in this repository. The generated clients (AgentStateServiceClient, ClientAccessPolicyClient) are public (Reference.svcmap:8 sets GenerateInternalTypes to false), so an external consumer of the SAIF.SAIFCode.Core package could construct and call them*, but no in-repo source does. SAIF.Services.Web.Proxies is the owning/compiling project only — see its own documentation at its overview.

Capability summary

Capability	Present on contract	Called from repository source
Register for real-time agent-state feed	Yes (RegisterForRealtimeFeedOnReports, RegisterForRealtimeFeedOnReportsFiltered)	No
Unregister from feed / keep-alive	Yes (UnregisterForRealtimeFeed, KeepAlive)	No
Receive pushed agent state (callback)	Yes (ReceiveState)	No — no callback contract is implemented anywhere
Cross-domain policy retrieval	Yes (GetPolicy)	No

Related documentation

• Client index
• Architecture
• Contract
• Operation map
• Client reference
• Consumption
• Dependencies
• Tech debt

Note: Statements marked with † are derived from dependency library documentation via the Legends CLI. Statements marked with * were inferred from code structure or contextual evidence.

Sources

• Services/SAIF.Services.Web.Proxies/Service References/CallRexState/Reference.cs
• Services/SAIF.Services.Web.Proxies/Service References/CallRexState/Reference.svcmap
• Services/SAIF.Services.Web.Proxies/Service References/CallRexState/service.wsdl
• Services/SAIF.Services.Web.Proxies/Service References/CallRexState/Silverlight.wsdl
• Services/SAIF.Services.Web.Proxies/Service References/CallRexState/Silverlight.xsd