---
title: ISRequestService
summary: API reference for ISRequestService.
status: draft
owner: SAIF Doc Gen
last_reviewed: 2026-09-24
library: SAIF.Services
reference_type: package
---

# ISRequestService

Implements `IISRequestService`, providing the client for IS (internal help-desk) service requests: it fetches Workfront application lists over HTTP and emails incident/question reports to the help desk (or, outside production, to the current user for testing) using `IEmailService`, `IUserProfileService`, and `IEnvironmentService` collaborators.

## Purpose
- Retrieves the Workfront application lists used to populate IS request forms, via an HTTP call to the internal Workfront API.
- Builds and sends an HTML-formatted incident/question email (with any uploaded attachments from the current HTTP request) to the help desk, CC'ing the submitting user.

## Context
- Namespace: `SAIF.Services.Utilities.Workfront`
- Assembly/package: `SAIF.Services` (packaged inside the `SAIF.SAIFCode.Core` NuGet package)

## Public members
| Member | Signature | Purpose |
| --- | --- | --- |
| ISRequestService(...) | `public ISRequestService(IEmailService emailService, IUserProfileService userProfileService, IEnvironmentService environmentService)` | Stores the email, profile, and environment collaborators, resolves the current SAIF user, and routes the help-desk email address to the real help desk in production or to the current user's own email otherwise. |
| GetRequestLists | `public string GetRequestLists()` | Calls `WorkRequest/ApplicationLists` on the internal Workfront API using default network credentials and returns the raw response body, or an empty string on a non-success HTTP status. |
| SendIncidentReport | `public bool SendIncidentReport(ISIncidentReport incident)` | Composes an HTML email describing `incident` (issue type, description, urgency) from the current user to the resolved help-desk address, attaches any files from the current HTTP request, sends it via `IEmailService`, and always returns true. |

## Behavioral notes
- The help-desk destination address is chosen once in the constructor: the literal `HelpDesk@saif.com` in production, or the current user's own email otherwise — meaning non-production incident reports never actually reach the help desk*.
- `SendIncidentReport` reads file uploads directly from `HttpContext.Current.Request.Files`, tying this method to an active ASP.NET request context rather than being independently callable*.
- `GetRequestLists` disposes its `HttpClientHandler`/`HttpClient` implicitly via the method's synchronous `GetAwaiter().GetResult()` pattern, blocking the calling thread rather than awaiting asynchronously.

> **Note:** Statements marked with * were inferred from code structure, naming conventions, or
> contextual evidence where direct confirmation was not available in source artifacts. Statements
> marked with ** could not be confirmed; treat as unknown until verified.

## Sources
- Services/SAIF.Services/Utilities/Workfront/ISRequestService.cs