AgentStateCallback

AgentStateCallback implements the generated WCF duplex callback contract IAgentStateServiceCallback, receiving real-time agent call-state notifications from the CallRex agent-state service and forwarding them to CallRecordingSystem via the CallStateChanged delegate; see CallRex WCF proxy operations.

Purpose

• Receives push notifications (ReceiveState) from the CallRex agent-state WCF service as agents' call states change.
• Converts the generated proxy's RealtimeUserState type into this library's own CallMonitorState DTO via the static Convert method.
• Filters notifications to only the users currently being monitored, via UserIdsToMonitor.

Context

• Namespace: SAIF.Services.ClientProxies.ThirdParty
• Assembly/package: SAIF.Application.Services.AudioVideo.32
• Implements: generated IAgentStateServiceCallback

Public members

Member	Signature	Purpose
ReceiveState	void ReceiveState(RealtimeUserState state)	WCF duplex callback entry point invoked by the CallRex agent-state service when a monitored agent's state changes.
CallStateChanged	delegate ... CallStateChanged	Delegate invoked with the converted CallMonitorState so CallRecordingSystem can raise its own OnCallStateChanged event.*
UserIdsToMonitor	IEnumerable<string> UserIdsToMonitor { get; set; }	The set of user IDs this callback instance should forward state changes for.*
id	Guid id	Correlation/instance identifier for this callback registration.*
Convert (static)	static CallMonitorState Convert(RealtimeUserState state)	Maps the generated proxy's RealtimeUserState into this library's CallMonitorState DTO.

Behavioral notes

• Registered with the CallRex agent-state service by CallRexStateServiceProxy.Register; ReceiveState calls trigger CallStateChanged, which CallRecordingSystem.CallState_Changed subscribes to in order to raise its own OnCallStateChanged event.

Constraints and usage notes

• Instances of this type are tied to the lifetime of the duplex WCF channel established by CallRexStateServiceProxy; they are not intended to be constructed or used independently of that proxy.*

Note: Statements marked with * were inferred from code structure, naming conventions, or contextual evidence where direct confirmation was not available in source artifacts. Statements marked with ** could not be confirmed; treat as unknown until verified.

Sources

• Application\SAIF.Application.Services.AudioVideo\Services\ClientProxies\ThirdParty\AgentStateCallback.cs
• Application\SAIF.Application.Services.AudioVideo\Services\ClientProxies\ThirdParty\CallRexStateServiceProxy.cs
• Application\SAIF.Application.Services.AudioVideo\Services\Utilities\AudioVideo\RecordingSystem.cs